Skip to content

Factory re-flash MSR-2

If your device becomes unresponsive and you've exhausted the other troubleshooting methods you can reflash the factory firmware by following the steps below.

This factory re-flash needs to be done in Chrome, Edge, or another Chromium based browser.

If your device has already been added to Homey, please remove it from Homey before continuing.

1. Position the MSR-2 as shown in the image below and locate the small opening to press the boot button (the right button).

MSR-2 case side with a tool pointing at the right opening for the boot button

2. Push and hold the boot button. While still holding the button down, plug in a USB-C cable into the USB-C port of your MSR-2 then let go of the button.

3. Open the Apollo MSR-2 installer.

4. Click Connect & Install.

MSR-2 page of the Apollo installer with the Connect & Install button outlined in red

5. Select the open com port then click Connect.

Browser serial port dialog listing the USB JTAG serial debug unit with the Connect button

6. Click Install ApolloAutomation.MSR-2_Factory.

Installer Device Dashboard menu with INSTALL MSR-2 highlighted

7. Click "INSTALL".

Install msr-2 confirmation dialog with the INSTALL button highlighted

8. Once you see "Installation complete!" you are finished. Click Next then close out of the browser window.

Installer showing Installation complete with the NEXT button highlighted

Power cycle your device before doing anything else!

Your device is still in boot mode and needs to be power cycled aka power removed to make it boot in a normal mode!

9. Please proceed to the getting started guide and setup your sensor as a new device!