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Reflashing the BTN-1

If your device becomes unresponsive and you've exhausted the other troubleshooting methods you can reflash the factory firmware by following the steps below.

This factory re-flash needs to be done in Chrome, Edge, or another Chromium based browser.

1. Plug in a USB cable that supports power and data into your computer and connect the other end to your BTN-1.

Plugging a USB-C cable into the port on the back of the BTN-1

2. With the device facing you, locate the reset (left) and boot (right) buttons.

Back of the BTN-1 with arrows labeling the reset button on the left and the boot button on the right

3. Put your BTN-1 in boot mode. Use both buttons, in this order:

  • Press and hold the boot button (the right button). Keep holding it.
  • While you're still holding boot, press and release the reset button (the left button).
  • Let go of boot.

Keep holding boot the whole time

Pressing reset by itself only restarts the BTN-1. It goes into boot mode only when boot is held down while you press and release reset.

Animation with step captions: press and hold boot on the BTN-1, keep holding it while you tap reset, then let go of boot

4. Open the Apollo BTN-1 installer in a Chromium-based browser such as Chrome or Edge and click Connect & Install. Select the open com port and click Connect.

BTN-1 page of the Apollo installer with the Connect & Install button outlined in red

5. Click Install ApolloAutomation.BTN-1, then click Install again.

Clicking Install ApolloAutomation.BTN-1 in the Device Dashboard, then Install to confirm

6. Once you see "Installation complete!" you are finished. Click Next then close out of the browser window.

Web installer showing Installation complete with the Next button

Power cycle your device before doing anything else!

Your device is still in boot mode and needs to be power cycled aka power removed to make it boot in a normal mode!

Head to the Getting Started article to set up your BTN-1 as a new device!