F.A.Q. ~ Frequenty Asked Questions
This is where our most frequently asked questions will be for now!
Question 1:
How much power do your sensors use?
Answer 1:
All apollo sensors use 1amp or less, some of them 350-500mA.
Question 2:
What all can the MSR-2 LD2410B mmWave sensor go through?
Answer 2:
It can reliably go through drywall.
Question:
My MSR-2 is triggering and no one is there.
Answer:
We have seen this happen before - please first try to restart your radar, then factory reset your radar, then try a factory firmware flash. We also see success with users re-seating their LD2410B mmWave sensor.
Question 3:
How do I reset my Wi-Fi?
Answer 3:
Plug in your device then hold down the boot button for 10 seconds. The Wi-Fi credentials should be reset and it will broadcast its hotspot again.
Question 4:
My lux sensor doesn't seem to be working how do I fix it?
Answer 4:
The default update_interval is 60 seconds which isnt great for automations revolving around measuring lux values. Please follow this short guide to edit the lux update_interval down to a more responsive 3-5seconds.
Question 5:
Do I need to push the "Clean" button for my Air-1 or setup an automation for it?
Answer 5:
No, your Air-1 will self-clean once a week per this recommended documentation from the manufacturer.
Question 6:
Can your sensors be used with OpenHAB?
Answer 6:
Yes, please install this binding and then restart OpenHAB and our devices will show up to configure!
Question 7:
I am getting the error "Failed to import device" in ESPHome Dashboard when trying to adopt my Apollo device.
Answer 7:
Make sure you have enough free space in Home Assistant - Protip: check for old backups you can delete!
If your space is not an issue then please reboot or even try reinstalling the esphome addon and see if that helps!
Question 8:
My CO2 values are way off from my other Apollo devices.
Answer 8:
If your sensor is exposed to high levels of vibrations or too much airflow, the SCD40 CO2 sensor will have issues working properly. https://sensirion.com/products/catalog/SCD40
~~General Troubleshooting Suggestions~~
If your gates are acting strangely and reporting much more energy than they should, make sure there is no tension on the usb cable. One user reported still energy in gates 2 and 3 until the tension was removed from the cable.