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F.A.Q. ~ Frequenty Asked Questions

This is where our most frequently asked questions will be for now!

Question 1:

How much power do your sensors use?

Answer 1:

All apollo sensors use 1amp or less, some of them 350-500mA.

Question 2:

What all can the MSR-2 LD2410B mmWave sensor go through?

Answer 2:

It can reliably go through drywall.

Question:

My MSR-2 is triggering and no one is there.

Answer:

We have seen this happen before - please first try to restart your radar, then factory reset your radar, then try a factory firmware flash. We also see success with users re-seating their LD2410B mmWave sensor.

Question 3:

How do I reset my Wi-Fi?

Answer 3:

Plug in your device then hold down the boot button for 10 seconds. The Wi-Fi credentials should be reset and it will broadcast its hotspot again.

Question 4:

My lux sensor doesn't seem to be working how do I fix it?

Answer 4:

The default update_interval is 60 seconds which isnt great for automations revolving around measuring lux values. Please follow this short guide to edit the lux update_interval down to a more responsive 3-5seconds.

Question 5:

Do I need to push the "Clean" button for my Air-1 or setup an automation for it?

Answer 5:

No, your Air-1 will self-clean once a week per this recommended documentation from the manufacturer.

Question 6:

Can your sensors be used with OpenHAB?

Answer 6:

Yes, please install this binding and then restart OpenHAB and our devices will show up to configure!

Question 7:

I am getting the error "Failed to import device" in ESPHome Dashboard when trying to adopt my Apollo device.

Answer 7:

Make sure you have enough free space in Home Assistant - Protip: check for old backups you can delete!

If your space is not an issue then please reboot or even try reinstalling the esphome addon and see if that helps!

Question 8:

My CO2 values are way off from my other Apollo devices.

Answer 8:

If your sensor is exposed to high levels of vibrations or too much airflow, the SCD40 CO2 sensor will have issues working properly. https://sensirion.com/products/catalog/SCD40

General Troubleshooting Suggestions

If your gates are acting strangely and reporting much more energy than they should, make sure there is no tension on the usb cable. One user reported still energy in gates 2 and 3 until the tension was removed from the cable.