F.A.Q. ~ Frequenty Asked Questions

This is where our most frequently asked questions will be for now!

Question:

How much power do your sensors use?

Answer:

All apollo sensors use 1amp or less, some of them 350-500mA.

Question:

What all can the MSR-2 LD2410B mmWave sensor go through?

Answer:

It can reliably go through drywall.

Question:

My MSR-2 is triggering and no one is there.

Answer:

We have seen this happen before - please first try to restart your radar, then factory reset your radar, then try a factory firmware flash. We also see success with users re-seating their LD2410B mmWave sensor.

Question:

How do I reset my Wi-Fi?

Answer:

Plug in your device then hold down the boot button for 10 seconds. The Wi-Fi credentials should be reset and it will broadcast its hotspot again.

Question:

My lux sensor doesn't seem to be working how do I fix it?

Answer:

The default update_interval is 60 seconds which isnt great for automations revolving around measuring lux values. Please follow this short guide to edit the lux update_interval down to a more responsive 3-5seconds.

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Troubleshooting Suggestions:

If your gates are acting strangely and reporting much more energy than they should, make sure there is no tension on the usb cable. One user reported still energy in gates 2 and 3 until the tension was removed from the cable.